Information on the right of withdrawal

Return policy pursuant to Articles 49 et seq. of Italian Legislative Decree no. 206 of 6 September 2005 — Consumer Code — as amended by Legislative Decree no. 209 of 31 December 2025, transposing Directive (EU) 2023/2673.

Seller: STYLOTTICA S.R.L. — Registered Office: Via Cairoli, 26, Ovada (AL), Italy — VAT no.: 02785060068 — E-mail: [email protected] — Phone: +39 0143 821450 — Website: https://www.stylottica.com — hereinafter referred to as "the Seller".

Introduction

This information notice governs the right of withdrawal applicable to distance purchases made through the e-commerce website www.stylottica.com.

Its purpose is to inform the Customer, acting as a consumer, of the terms, conditions, and procedures for exercising the right of withdrawal, including via the online procedure, in compliance with the Consumer Code and the latest provisions introduced for contracts concluded through online interfaces.

1. Scope of Application

Customers acting as consumers—meaning any natural person acting for purposes outside the scope of their trade, business, craft, or profession—have the right to withdraw from a distance purchase contract without giving any reason and without incurring any costs other than those provided for by law, except in the cases of exclusion specified in Section 8 below.

The right of withdrawal does not apply to individuals purchasing for purposes related to their professional or commercial activity. If a VAT number is provided in the billing address, the order may be excluded from the online withdrawal procedure, subject to verification of the professional nature of the purchase and in accordance with the Seller's system configurations.

2. Period for Exercising the Right of Withdrawal

The standard period for exercising the right of withdrawal is 14 days.

This period runs from the day on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the goods.

In the case of multiple goods ordered in a single order but delivered separately, the period runs from the day on which the Customer, or a third party designated by the Customer other than the carrier, acquires physical possession of the last item.

The right of withdrawal may also be exercised prior to the delivery of the goods, from the moment the contract is concluded.

3. How to Exercise the Right of Withdrawal: Online Withdrawal Feature

The Customer may exercise their right of withdrawal directly online through the dedicated withdrawal feature provided by the Seller pursuant to Art. 54-bis of the Consumer Code.

The online withdrawal feature is clearly visible, easily accessible, and available throughout the entire period in which the right of withdrawal may be exercised. It allows the Customer to submit a digital withdrawal declaration and receive a confirmation of the request on a durable medium.

The feature can be accessed:

• via the link in the website footer labeled "Right of Withdrawal" for Customers who are logged into their account;
• via the link in the website footer labeled "Guest Right of Withdrawal" for Customers who checked out without an account;
• for registered account holders, also directly from their personal dashboard within the dedicated section for returns or order history.

3.1 Procedure for Registered Account Holders

Registered Customers can exercise their right of withdrawal by following these steps:

1. Log into their account on www.stylottica.com;
2. Navigate to the withdrawal feature from the personal dashboard (within the returns section or order history), or click the "Right of Withdrawal" link in the website footer;
3. Select the relevant order;
4. Select the products and quantities they wish to return;
5. Optionally, specify the reason for the return;
6. Review the summary of the withdrawal declaration;
7. Submit the declaration by clicking the final confirmation button.

Providing a reason for the return is entirely optional and does not affect the valid exercise of the right of withdrawal.

3.2 Procedure for Guest Customers

Customers who placed an order without registering an account can exercise their right of withdrawal by following these steps:

1. Access the withdrawal feature by clicking the "Guest Right of Withdrawal" link in the website footer;
2. Enter the order reference number and the email address used for the purchase;
3. Select the products and quantities they wish to return;
4. Optionally, specify the reason for the return;
5. Review the summary of the withdrawal declaration;
6. Submit the declaration by clicking the final confirmation button.

For guest checkouts as well, providing a reason for the return is completely optional.

3.3 Content of the Declaration and Acknowledgment of Receipt

The online withdrawal process allows the Customer to provide or verify the information required to process the request, including the Customer's name, order reference, the items and quantities being returned, and the electronic method chosen to receive confirmation.

The withdrawal process is successfully finalized only after clicking the final confirmation button.

Upon confirmation, the Seller will send the Customer, without undue delay, an acknowledgment of receipt of the withdrawal on a durable medium (typically via email). This will include a summary of the request along with the date and time of submission.

The Customer is advised to keep this communication as proof of having exercised their right of withdrawal.

4. Alternative Methods for Exercising the Right of Withdrawal

As an alternative to the online withdrawal feature, the Customer may exercise their right of withdrawal by making any other unequivocal statement setting out their decision to withdraw from the contract.

Such statements may be sent via email to:

[email protected]

The Customer may use the model withdrawal form provided in Annex I, Part B of the Consumer Code, but its use is not mandatory.

The right of withdrawal is considered exercised within the deadline if the declaration is sent by the Customer before the 14-day period expires.

The burden of proof regarding the timely and correct exercise of the right of withdrawal rests with the Customer.

5. Return of Products

Following the exercise of the right of withdrawal, the Customer must send back or hand over the goods without undue delay and in any event no later than 14 days from the day on which they communicated their decision to withdraw from the contract to the Seller.

The deadline is met if the Customer sends back the goods before the 14-day period has expired.

Items must be returned intact, complete with all components, accessories, manuals, documentation, and original packaging, except for what is strictly necessary to establish the nature, characteristics, and functioning of the goods.

The Customer shall be held liable for any diminished value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics, and functioning.

Specific return instructions, including the shipping address for the return package, will be provided by the Seller once the withdrawal request has been registered.

6. Return Shipping Costs

The direct costs of returning the goods shall be borne by the Customer, unless otherwise specified by the Seller or required by law.

The Customer must arrange the shipment of the products according to the instructions received from the Seller, using appropriate shipping methods that ensure tracking and safe delivery of the parcel.

7. Refunds

If the right of withdrawal is validly exercised, the Seller will reimburse all payments received from the Customer, including delivery costs, without undue delay and in any event within 14 days from the day on which the Seller was informed of the Customer's decision to withdraw.

Any supplementary costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery offered by the Seller are excluded from the refund.

The Seller will carry out the refund using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise and provided that the Customer does not incur any fees as a result of the refund.

The Seller may withhold the refund until the goods have been received back, or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest, unless the Seller has offered to collect the goods directly.

Any refund amount displayed during the online procedure is an estimate only and is subject to final verification based on the actual quantity returned, the condition of the received goods, and the applicability of any statutory exclusions.

8. Exclusions from the Right of Withdrawal

The right of withdrawal is excluded under Art. 59 of the Consumer Code for contracts regarding, but not limited to:

1. the supply of goods made to the consumer's specifications or clearly personalized;
2. the supply of goods which are liable to deteriorate or expire rapidly;
3. the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
4. the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
5. the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and their acknowledgment that they thereby lose their right of withdrawal;
6. service contracts after the service has been fully performed if the performance has begun with the consumer's prior express consent and acknowledgment that they will lose their right of withdrawal once the contract has been fully performed by the trader;
7. any other cases provided for by Art. 59 of the Consumer Code.

If a product falls within one of the statutory exclusion categories, the Seller reserves the right to reject the withdrawal request, giving due notice to the Customer.

9. Status of the Request

Following the submission of the withdrawal request, the Customer will receive email notifications updating them on the progress of their case.

For illustrative purposes, updates may cover the following stages:

• Request registered;
• Awaiting return shipment;
• Parcel received;
• Product inspection in progress;
• Withdrawal accepted;
• Withdrawal rejected (in cases provided for by law);
• Refund processed;
• Case resolved.

10. Regulatory References

This information notice is provided in accordance with the following legal provisions:

• Italian Legislative Decree no. 206 of 6 September 2005 — Consumer Code;
• Articles 49, 52, 53, 54, 54-bis, 56, 57, and 59 of the Consumer Code;
• Directive 2011/83/EU;
• Directive (EU) 2023/2673;
• Italian Legislative Decree no. 209 of 31 December 2025.

The new digital withdrawal feature provided for by Art. 54-bis of the Consumer Code applies to contracts concluded via online interfaces in accordance with the effective dates set out by current legislation.