Information on the right of withdrawal

Made pursuant to Articles 49 et seq. of Legislative Decree no. 206 of 6 September 2005 — Consumer Code — as amended by Legislative Decree no. 209 of 31 December 2025, implementing Directive (EU) 2023/2673.

Salesperson: STYLOTTICA SRL — Site: Via Cairoli, 26, Ovada (AL) — VAT number: 02785060068 — E-mail: [email protected] — Telephone: +39 0143 821450 — Website: https://www.stylottica.com/gb/ — hereinafter, “the Seller”.

Premise

This information regulates the right of withdrawal applicable to purchases made remotely via the e-commerce site https://www.stylottica.com/gb/.

Its purpose is to inform the consumer customer of the conditions, terms and methods for exercising the right of withdrawal, including through the online procedure, in compliance with the Consumer Code and the new provisions introduced for contracts concluded via an online interface.

1. Scope of application

The Customer acting as a consumer, i.e. the natural person who enters into the contract for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity, has the right to withdraw from the distance purchase contract, without stating the reasons and without incurring costs other than those provided for by law, except in the cases of exclusion indicated in the following point 8.

The right of withdrawal does not apply to those purchasing for purposes related to their professional or commercial activity. If a VAT number is indicated in the billing address, the order may be excluded from the online withdrawal procedure, subject to verification of the professional nature of the purchase and according to the settings adopted by the Seller.

2. Deadline for exercising the right of withdrawal

The ordinary deadline for exercising the right of withdrawal is 14 days.

This term starts from the day on which the Customer, or a third party designated by him other than the carrier, acquires physical possession of the goods.

In the case of goods subject to a single order and delivered separately, the term starts from the day on which the Customer, or a third party designated by him other than the carrier, acquires physical possession of the last good.

The right of withdrawal can be exercised even before delivery of the goods, from the moment of conclusion of the contract.

3. How to exercise the right of withdrawal: online withdrawal function

The Customer may exercise the right of withdrawal directly online, using the specific withdrawal function made available by the Seller pursuant to art. 54-bis of the Consumer Code.

The withdrawal function is clearly visible, easily accessible, and available throughout the entire period during which the right of withdrawal can be exercised. It allows the Customer to submit a withdrawal declaration digitally and receive confirmation of the request on a durable medium.

The function is reachable:

• via the command in the footer of the site, called “Right of Withdrawal” for Customers who have logged in to their account;
• via the command in the footer of the site, called “Right of Withdrawal for Guests” for customers who purchased without logging in;
• For customers with an account, also from the reserved area, in the section dedicated to the right of withdrawal or order history.

3.1 Procedure for the Customer holding an account

The registered Customer can exercise the right of withdrawal by following this procedure:

1. log in to your account on the site https://www.stylottica.com/gb/;
2. open the withdrawal function from the reserved area, from the section dedicated to the right of withdrawal or from the order history, or via the command “Right of Withdrawal” present in the footer of the site;
3. select the order you are interested in;
4. select the products and quantities for which you wish to exercise the right of withdrawal;
5. optionally indicate the reason for withdrawal;
6. check the summary of the withdrawal declaration;
7. confirm the declaration using the appropriate confirmation function.

Indicating the reason for withdrawal is optional and does not affect the exercise of the right.

3.2 Procedure for the Customer who purchased as a guest

Customers who made a purchase without registering an account can exercise their right of withdrawal by following this procedure:

1. access the withdrawal function via the command “Right of Withdrawal for Guests” present in the footer of the site;
2. enter the order reference and the email address used for the purchase;
3. select the products and quantities for which you wish to exercise the right of withdrawal;
4. optionally indicate the reason for withdrawal;
5. check the summary of the withdrawal declaration;
6. confirm the declaration using the appropriate confirmation function.

Even for purchases made as a guest, indicating the reason for withdrawal is optional.

3.3 Content of the declaration and confirmation of receipt

The online withdrawal declaration allows the Customer to provide or confirm the data necessary to identify the request, including the Customer's name, order reference, the products concerned, the quantities subject to withdrawal, and the electronic means through which to receive the confirmation.

The right of withdrawal is exercised after the final confirmation function has been activated.

Following confirmation, the Seller will send the Customer, without undue delay, a notice of receipt of the withdrawal on a durable medium, normally by email, containing a summary of the declaration and the date and time of transmission.

The Customer is invited to keep this communication, which documents the exercise of the right of withdrawal.

4. Alternative methods of exercising the right of withdrawal

As an alternative to the online withdrawal function, the Customer may exercise the right of withdrawal by means of any explicit declaration of his/her decision to withdraw from the contract.

The declaration can also be sent by email to the following address:

[email protected]

The Customer may use the standard withdrawal form provided for in Annex I, Part B, of the Consumer Code, but the use of this form is not mandatory.

The right of withdrawal is considered to have been exercised promptly if the declaration is sent by the Customer before the 14-day deadline expires.

The burden of proof relating to the exercise of the right of withdrawal within the terms lies with the Customer.

5. Return of products

Following the exercise of the right of withdrawal, the Customer is required to return the goods without undue delay and in any case within 14 days from the date on which you communicated your decision to withdraw to the Seller.

The deadline is met if the Customer sends the goods back before the 14-day period expires.

The goods must be returned intact, complete with all the elements, accessories, manuals, documentation and packaging received, except as necessary to establish their nature, characteristics and functioning.

The Customer is responsible for any decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The operating instructions relating to the return, including the address to which to send the products, will be communicated by the Seller after the withdrawal request has been registered.

6. Return costs

The direct costs of returning the goods are borne by the Customer, unless otherwise indicated by the Seller or unless the law provides otherwise.

The Customer must arrange for the shipment of the products according to the instructions received from the Seller, using methods suitable for ensuring traceability and correct delivery of the package.

7. Refund

In case of valid exercise of the right of withdrawal, the Seller will reimburse the Customer for all payments received, including delivery costs, without undue delay and in any case within 14 days from the day on which he was informed of the Customer's decision to withdraw from the contract.

Additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard method offered by the Seller are excluded from the refund.

The refund will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise and provided that he does not have to bear any costs as a consequence of the refund.

The Seller may withhold the refund until it has received the goods back or until the Customer has demonstrated that he has sent them back, whichever situation occurs first, unless the Seller has offered to collect the goods directly.

Any amount indicated during the online procedure is an estimate and is subject to verification based on the quantities actually returned, the condition of the goods received, and the applicability of any exclusions provided for by law.

If you cancel your order before shipping, you will not be able to refund any fees charged by payment service providers (PayPal, Stripe, Klarna, Nexi).

8. Cases of exclusion of the right of withdrawal

The right of withdrawal is excluded in the cases provided for by art. 59 of the Consumer Code, including, for example:

1. goods made to measure or clearly personalized;
2. goods that are liable to deteriorate or expire rapidly;
3. sealed goods which are not suitable for return for hygiene or health protection reasons, if they have been opened after delivery;
4. goods which, after delivery, are inseparably mixed with other goods;
5. digital content not supplied on a physical medium, if the performance has begun with the express consent of the Customer and with his acceptance of the consequent loss of the right of withdrawal;
6. services fully performed, if the execution has begun with the express consent of the Customer and with his acceptance of the consequent loss of the right of withdrawal;
7. the additional cases provided for by art. 59 of the Consumer Code.

If a product falls within one of the exclusion hypotheses provided for by the applicable legislation, the Seller may refuse the withdrawal request, notifying the Customer accordingly.

9. Request status

After registering the withdrawal request, the Customer will be able to receive email communications regarding updates on the request.

By way of example, communications may concern the following phases:

• registered request;
• waiting for the package to be returned;
• package received;
• verification of returned products;
• withdrawal accepted;
• withdrawal refused in the cases provided by law;
• refund made;
• practice completed.

10. Regulatory references

This information is provided with reference to the following provisions:

• Legislative Decree 6 September 2005, n. 206 — Consumer Code;
• articles 49, 52, 53, 54, 54-bis, 56, 57 and 59 of the Consumer Code;
• Directive 2011/83/EU;
• Directive (EU) 2023/2673;
• Legislative Decree 31 December 2025, n. 209.

The new digital withdrawal option provided for by Article 54-bis of the Consumer Code applies to contracts concluded via online interface according to the effective dates set by current legislation.