Terms and conditions

We invite you to read these Terms and Conditions carefully, making sure you have understood them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept this, you will not be able to use the Services and you must stop using the Website immediately. If you continue to use the Website or place an order, this will be deemed to constitute acceptance of these Terms and Conditions

Understanding the Terms and Conditions

When we use certain terms or phrases in these Terms and Conditions, they take on a specific meaning (known as \"defined terms\"). These terms are easily identifiable, as they begin with a capital letter (even if they are not at the beginning of the sentence). In those cases where a defined term is used, it expresses the meaning granted to it in the section of the Terms and Conditions in which it was defined (these meanings can be highlighted in the sentence that encloses the defined term, indicated in brackets and quotation marks).

When we use the words \"we\", “us” or \"our\", we mean stylottica.com, and when we talk about \"you\", “vi” or \"your\", we mean you, or those who use the Services. We have included a number of headings to help you understand these Terms and Conditions and to easily locate the information. These Terms and Conditions are also available in English. We do not store copies of contracts between us relating to our provision of the Services or between you and Partners relating to the sale of products, so we recommend that you print or save a copy of these Terms and Conditions for future reference (please note, however, we may change these Terms and Conditions from time to time due to the introduction of new laws and regulations or changes or enhancements to our business models or for other business reasons, so we encourage you to check the Website periodically, and each time you use the Services to order products, to ensure that you have assimilated the legal terms in force at that time).

Who we are

We are STILOTTICA SNC and we manage the stylottica.com website. We are a company registered in Italy. Our Services are provided to users via the Website.

The Services we offer allow you to search the Website and purchase our products. As part of these Services, we also provide some secondary services, such as arranging delivery of products and providing customer service, at no additional cost.

The minimum age for using the Services is 18 years.

Learn more about our liability to you regarding the Services

Services If we fail to provide the Services to you under these Terms and Conditions, we will be liable for any loss or damage you suffer if they are a foreseeable result of a breach of these Terms and Conditions or our negligence, but not we will be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is a clear consequence of our breach or if it was contemplated by us and by you at the time of your use of the Services. We do not exclude or limit in any way our liability for:
• (a) death or personal injury resulting from our negligence; • (b) fraud or fraudulent misrepresentation; • (c) any other liability that cannot be limited by law.

Products

We will endeavor to provide as accurate a description as possible of the products offered on the Website. To obtain further information on a product, we invite you to contact our Customer Service Representatives. The product images shown on the Website are for illustrative purposes only and although we try to provide accurate color reproduction, we cannot guarantee that the reproduction of the images on your computer will reflect the actual color of the products.

For further details on returns, please see section 10 below. As a consumer, you have certain legal rights in the event of products that are faulty or not as described. Nothing in these Terms and Conditions will affect these legal rights. The products sold by the Partners are supplied exclusively for domestic and private use. Stylottica.com guarantees that the beauty products offered on our site do not contain components that may cause risks to health, property or the environment.

Orders, prices and payment

The steps to follow to place an order are explained in the \"Orders and payment\" section of our “Purchase instructions” page.

When you complete the checkout process and place your order by clicking the \"Place Order\" button on the checkout page, you confirm that you wish to purchase the products. All orders are subject to availability and confirmation of the order cost, established by the relevant Partner. Once you have entered into the contract for the goods with the Partner, the Partner will have a legal obligation to supply you with goods which comply with the contract. Legal ownership of the purchased product will pass to you upon acceptance of payment. The inherent risk of the product will continue to be the responsibility of Stylottica.com (if applicable) until the product is delivered to the address indicated at the time of the order.

To order products, you must be at least 18 years of age and have a valid credit or debit card (see section (c) below for details on acceptable payment methods). When you place your order, you confirm that all data provided is true and accurate, that you are at least 18 years of age, that you are an authorized user of the credit or debit card used to place the order and that you have sufficient funds

(b) Pricing and Availability Whilst we endeavor to ensure that all details, descriptions and prices set out on the Website are accurate. If we discover an error in the price of the products you have ordered, we will inform you promptly and offer to reconfirm your order at the correct price or cancel it. In which case we are unable to contact you, the order will be considered cancelled. In the event of cancellation following payment for the products, you will receive a full refund as quickly as possible.

Delivery costs are not included in the price and, therefore, an additional fee will be charged. Delivery costs (which include the VAT charged by us) vary depending on the products ordered and the delivery location. For further clarification, please see the \"Delivery Information\" section on our "Orders and Shipping" page. The shipping costs applicable to the order placed will be clearly indicated during checkout, before the order is completed (and are included in the \"Total cost\" amount shown on the order summary page). For US customers, Stylottica.com does not collect sales or durable goods tax in all states. Stylottica.com does not collect durable goods tax for international purchases. If a state imposes sales or durable goods tax, your purchase may be subject to durable goods tax unless specifically exempt from taxation. Many states require customers to file a year-end sales/durable goods tax return showing all taxable purchases not subject to tax and to pay the taxes owed on those purchases.

For further clarification, contact the respective tax authorities. Please note that if you return an item, import taxes and duties will be refunded if originally included in the purchase price. If they are not included, however, it is up to you to claim the duty directly from your local customs office.

In the event of immediate cancellation of the order we would not be able to refund any PayPal or credit card fees.

Delivery

The estimated delivery date of the products will be indicated in the order confirmation email. If you fail to provide an approximate delivery date, we will deliver your order within 30 days of the dispatch date. It will be our responsibility to provide delivery services and we will therefore endeavor to ensure that your order is delivered by the estimated delivery date (if stated), although, in some circumstances, delivery may be subject to delays due to events beyond our reasonable ability to control (further information can be found in section 15 below). In such cases, we will endeavor to arrange delivery of the products as quickly as possible, but we cannot be held responsible for any losses resulting from such delays.

Delivery times may vary depending on product availability and delivery location. Delivery times, including same day delivery, are estimates only and are not guaranteed.

If no one is present at the delivery address to sign for the order, our delivery partner will leave a postcard so that we can contact them to arrange a new delivery.

We invite you to also read the information provided on our "Orders and shipping" page, as it contains important information on the order placed and its delivery.

International Delivery

A list of the countries to which we deliver can be found on the page entitled “Orders and shipping”. Some products are restricted for shipping to specific international destinations, so we recommend that you carefully read the information provided on that page before placing an order. If you purchase products bound for an international destination, your order may be subject to applicable import duties and taxes when the package reaches its destination. For more information on duties and taxes, see section 7(b) (see above). You are required to comply with all applicable laws and regulations of the country for which the products are intended. We cannot be held responsible for any breach of these laws.

Returns Policy

Please refer to our Returns Policy to view more information on returns.

In case of cancellation of the order (or part of it) during the cooling off period, you are required to return the product(s) within 14 days from the date of notification of the cancellation, ensuring that the returned item complies with the established conditions in our Returns Policy. If we terminate the contract between us within the 14 day cooling off period, we will process the refund due as quickly as possible. In any case, the refund will be issued within 14 days from the date of receipt of the goods.

By free return we mean that the collection and payment for the return is carried out by Stilottica. Free returns can only be accepted for the first order and for orders over 79.90 euros valid only for Italy.

In the event of immediate cancellation of the order we would not be able to refund PayPal or credit card fees.

Our Website

The section below sets out the rules that apply to your use of the Website (whether or not used for ordering products or simply browsing). By using the Website, you accept these rules. If you do not do so, you will not be permitted to use the Website and you must stop using it immediately.

(a) Access to the Website The Website is made available free of charge and you are responsible for making all arrangements necessary for you to access it. It is also your responsibility to ensure that all those who access the Website through your Internet connection are aware of these Terms and Conditions and comply with them.

Access to the Website is permitted on a temporary basis and does not include any commercial use of the Website or its contents. You may not reproduce, copy and/or exploit the Website for commercial purposes without our prior written consent.

We reserve the right to discontinue or modify the Website without notice and, from time to time, may limit accessibility to all or parts of the Website.

We cannot be held responsible if, for any reason, the Website is unavailable at a certain time or for a certain period. When you visit the Website and/or place an order, you are communicating with us electronically and you acknowledge that all agreements, notices, disclosures and other communications that we provide to you electronically (on our behalf or on behalf of Partners) satisfy the requirement of written form required by law.

(b) Your conduct You must not use the Website in any way that causes, or may cause, disruption, damage or restriction of the Website or access to it.

You acknowledge that you are responsible for all electronic communications and content that you send to us from your computer and you must use the Website only for lawful purposes.

Use of the Website is not permitted for:

break in any way any applicable local, national or international law or regulation; take any action that is in any way illegal or fraudulent or has any illegal or fraudulent purpose or effect transmit, use or re-use any material that: (i) is unlawful, offensive, abusive, indecent, defamatory, obscene or threatening and/or (ii) constitutes a violation of copyright, trademark, confidence, privacy or any other right; and/or (iii) is in any way offensive to any third party, and/or (iv) objectionable, and/ov) consists of or contains computer viruses, political campaigning, solicitations to purchase, chain letters, mass mailing or any form of \"spam\" result in harm, annoyance, inconvenience or unnecessary distress to any person.

Breach of these provisions constitutes a criminal offense under the Computer Misuse Act 1990. To comply with any applicable laws or public policy, we will report any such breach to the relevant law enforcement authorities and disclose your identity. If you breach these Terms and Conditions and/or the terms and conditions associated with Third Party Products and Services, you will be obligated to fully compensate us for all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal fees or other professional fees and expenses awarded or incurred or paid by us and/or any member of our Group as a result of or in connection with your breach clerk.

We make no warranty that all or any features of the Websites, Services or Products will work on any specific device.

(d) Links You have the right to link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or to your advantage (e.g. by establishing the link in such a way as to suggest any form of association or endorsement by us). We reserve the right to revoke linking permission at any time and if we request that you remove a link to the Website, you must act without delay.

Where the Website contains links to other websites and resources provided by third parties, these links are made available for information purposes only. We have no control over the contents of such sites or resources, so such links should not be construed as an endorsement by us of the linked websites. We cannot be held responsible for any loss or damage arising from their use.

(e) Our responsibility in relation to the Website We reserve the right to update or modify the Website or its contents at any time, but we have no obligation to do so. However, this means that any content on the Website may be out of date at any time. The contents of the Website are provided for general information only and are not, therefore, advice on which you should rely. We make no representations whatsoever, nor do we give any warranties of any kind, express or implied, that the Website, or any content on it, is accurate, complete, current or free from errors or omissions. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or its contents, whether express or implied.

To the fullest extent permitted by applicable law, we will not be liable to you or any other user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with: (I) the use or inability to use the Website; or (ii) your use of or reliance on any content displayed on the Website.

Please note that we provide the Website for domestic and private use only and, as such, we have no liability to you for any loss of profit, business loss, business interruption or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to use of the Website or downloading content on it, or on any website linked to it. We do not exclude or limit in any way our liability for: 1. death or personal injury resulting from our negligence; 2. fraud or fraudulent misrepresentation; and 3. any other liability that cannot be limited by law. Different limitations and exclusions of liability will apply to liability arising out of our provision of the Services (as set out in section 4).

Privacy Policy

We only use your personal data in accordance with our Privacy Policy. We encourage you to read it carefully, as it includes important information regarding the collection and use of your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

Intellectual property, software and content

We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, including the presentation and compilation of the same) (\"Content\"). The rights in the Website and the Content are protected by international copyright laws, as well as other applicable national copyright, copyright and database rights laws. All such rights are reserved. It is not permitted to systematically extract and/or reuse parts of the Website or the Content.

In particular, you may not use data mining, robots or similar capture or extraction devices to extract (one or more times) for re-use any substantial part of the Website. Nor may you create and/or publish your own database that reproduces substantial parts of the Website (e.g., prices and product lists) without our express written consent.

Unless otherwise expressly stated, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated with, related or affiliated with us. All registered trademarks/names on the Website belong to their respective owners.

Other important information

Disclaimer - Each section and paragraph of these Terms and Conditions shall be considered separately. If any court or competent authority decides that any of them are illegal or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

Waiver – If you breach these Terms and Conditions to which we take no action or delay in taking action, this does not mean that we waive our rights and we will still be entitled to use our rights and remedies . If we decide to waive a breach by you, we will only do so in writing (supported by the signature of one of our officers), but this will not mean that we will automatically waive any subsequent breach by you.

Entire Agreement – These Terms and Conditions constitute the entire agreement between us and you and supersede any prior agreements between us.

Events Outside Our Control – We will have no liability for any delay or failure to perform our obligations to you if such delay or failure is due to events beyond our control. 'Event outside our control' means any act or circumstance beyond our reasonable ability to control, such as acts of God, war, acts of terrorism, embargoes, riots, strikes, lockouts, industrial disputes, fires, floods, earthquakes or other natural disasters, ruptures, severe weather, transportation disruption, government actions, or failures of public or private telecommunications or transportation networks. If such an event occurs that affects our performance of our obligations: (i) we will contact you reasonably promptly to notify you; and (ii) performance of our obligations to you is deemed suspended for the duration of the event. If the event affects the delivery of the products, we will contact you to arrange a new delivery date following the event

Complaints – We are committed to implementing a complaints procedure which we will use to try to resolve disputes as they arise, so please contact us with any complaints or comments. For information on how to contact us, we encourage you to consult the “Contact us” page.

Applicable law and competent jurisdiction

Any matter relating to the order, use of the Websites or these Terms and Conditions is governed by Italian law and by the mandatory provisions in force established by Italian law.