Have you received an item but you don't like it or it doesn't fit and want to return it?
Follow these 8 simple steps:
We understand that sometimes a return may be necessary. However, we would like to remind you that returns have a significant environmental impact.
Every year, around 10 million products purchased online are returned in Italy. This means that millions of tonnes of greenhouse gas emissions, wasted resources and pollution are generated.
For this reason, we urge you to think carefully before making a return.
Here are some tips to reduce the environmental impact of your returns:
Only buy products you are sure of.
Read product descriptions carefully before buying.
Check measurements and sizes before buying.
If possible, opt for in-store pick-up delivery.
If you have to return a product, make sure you do it responsibly.
Thank you for your cooperation.