Have you received an item but you don't like it or it doesn't fit and want to return it?

Follow these 8 simple steps:

We understand that sometimes a return may be necessary. However, we would like to remind you that returns have a significant environmental impact.

Every year, around 10 million products purchased online are returned in Italy. This means that millions of tonnes of greenhouse gas emissions, wasted resources and pollution are generated.

For this reason, we urge you to think carefully before making a return.

Here are some tips to reduce the environmental impact of your returns:

    Only buy products you are sure of.
    Read product descriptions carefully before buying.
    Check measurements and sizes before buying.
    If possible, opt for in-store pick-up delivery.
    If you have to return a product, make sure you do it responsibly.

Thank you for your cooperation.

1) The first thing to do is access your user profile.

Go to Stylottica.com at the bottom of the page and click on "My account".

2) Enter your email and password.

3) When you are logged into your account click on Order History and details.

4) As soon as the new page opens you have to click on the details of the article you want to return.

5) Select the item you want to return.

6) Wait for the return request to be accepted.

7) When the return is accepted you can print the return sheet and insert it in the package.

8) Insert the sheet in the package and you can ship to the address indicated on the sheet.

NON-EU COUNTRIES: Any customs costs for returning the package cannot be refunded.

If something is not clear to you, do not hesitate to contact us, by email (info@stylottica.com) - whatsapp - or telephone.

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