First we ask you to check that you have correctly entered your e-mail address in the registration. If so, we suggest you check the SPAM folder of your e-mail account, while if not, contact Customer Service
The products that are indicated as "AVAILABLE" are items in the collection at the manufacturer and / or present in our warehouses. If it is not possible to add them to the cart, it is necessary to contact customer assistance to check availability.
We are authorized dealers of all the brands on the site, so our glasses are 100% original and are shipped with all the accessories provided by the manufacturers.
All our glasses are shipped inside their original case and with all the accessories provided by the manufacturers.
All our glasses are covered by a 2 year warranty for manufacturing defects and not for damage caused by normal use of the product.
The measurements of the glasses are indicated in millimeters (mm)
The payment methods accepted by our site are: Visa / Mastercard / America Express credit card, PayPal, Bank Transfer and Satispay.
Our system is not organized for cash on delivery.
Yes, we accept Paypal with all its guarantees.
It is possible to pay by rechargeable card because it is part of the credit cards of the Visa or Mastercard circuit.
Payment by credit card is 100% safe because it is protected by 3D Secure Code and SSL3 security protocols with 128Bit encryption.
The bank transfer is valid only for member states of the European Union and must be requested by mail
The IBAN will be sent via automatic email at the conclusion of the order, after selecting Bank Transfer as the payment method. You will also find it in preview at the end of the order.
STYLOTTICA undertakes to ship in 1/2 working days, except for delays that will be communicated promptly.
The shipment, depending on the destination, takes from 3 to 4 working days with UPS to the European Union.
For the United States it can take from 4/8 working days.
If, on the other hand, it is sent by Poste Italiane, it can take 15 to 45 working days.
Express shipping if it is scheduled takes from 1/2 working days with UPS.
Shipping to EU member states costs from € 9.90 to € 15.00 depending on the destination.
€ 9.90: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Grecia,Luxembourg, Holland, Polonia,Portugal,Slovenia, Spain, Sweden , Estonia, Lettonia, Lituania, Repubblica Ceca, Romania, Slovacchia, Ungheria
€15.00 for the United States and Canada
For other countries it can be checked in the shopping cart.
All our shipments are 100% insured without any cost increase.
In the event that the package is damaged upon delivery, we always recommend accepting it with reserve, so if the product is not intact the responsibility falls on the courier. STYLOTTICA assumes no responsibility if the package is collected damaged without reserve.
As per our Terms and Conditions, from the moment you receive the product, you have 14 consecutive days to request a return or exchange of the product.
To make a return / exchange you must follow the instructions indicated on this link:
As per Terms and Conditions and current regulations, it is possible to return or exchange a product only once.
The cost of returning an item is borne by the buyer, the refund will be full of the price paid.