According to the art. 52 of the legislative decree 6 September 2005 n. 206 ("Consumer Code"), you have the right to withdraw from the contract signed with the Seller without any penalty and without giving any reasons, within fourteen (14) days from the day you received the products purchased on stylottica.com. According to the art. 54 of the Consumer Code, the right of withdrawal may be exercised using, as desired, one of the following methods: i) use of the Return Form (in accordance with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) that you find online in the Customer Service area to be filled in completely to obtain the return number (the Seller will send you confirmation by e-mail of receipt of the request for withdrawal sent via the Return Form); ii) use of (conforming to the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) to be completed in its entirety in all its fields; iii) sending to the Seller another explicit declaration of your decision to withdraw from the contract, without prejudice, in these cases, that the burden of proving the correct and timely exercise of the right of withdrawal will remain your responsibility.
The products to be returned must be delivered to the courier within fourteen (14) days from the date on which you notified the Seller of your decision to withdraw from the contract.
The products can be returned by sending the package via the courier indicated by STYLOTTICA using the prepaid label that will be sent by e-mail. In some specific cases, duly reported in the Return Form, it will be possible to change the chosen item with another one.
According to the art. 59 of the Consumer Code, the right of withdrawal is excluded in the event that you have purchased custom-made or customized products or sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery.
I. Conditions for exercising the right of withdrawal pursuant to art. 52 of the Consumer Code
The right of withdrawal is considered exercised correctly if the following conditions are fully met:
to. within fourteen (14) days of receipt of the products, you will have to correctly fill in and send: the form that you find in the Customer Service area or, alternatively, you can fill out and send this form or send other explicit declaration of your decision to withdraw from the contract also by registered letter to Stilottica snc Via Cairoli 26 Ovada (AL).
b. the products must not have been used, worn, washed or damaged;
c. the identification tag must still be attached to the products.
d. the products must be returned in their original packaging
is. returned products must be delivered to the courier within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;
f. the products must not be damaged.
If you have complied with all the required conditions, STYLOTTICA pursuant to art. 56 of the Consumer Code will fully refund the price of the products purchased.
You will be contacted if your return cannot be accepted because it does not comply with the conditions listed above in letters a), e) and f) of the previous paragraph. In this case, you can choose to get back the purchased products at your expense. If you refuse this shipment STYLOTTICA reserves the right to withhold the products and the amount corresponding to the purchase price of the products.
You will also be contacted if your return cannot be accepted because it does not comply with the conditions listed above in letters b), c) and d) of the previous paragraph. In this case, you can choose whether to accept the rebate deduction, which will be communicated to you, due to the decrease in value of the returned products, or if you get back the products purchased at your expense. If you refuse this shipment STYLOTTICA reserves the right to withhold the products and the amount indicated for the rebate deduction, due to the decrease in value of the returned products.
II. Repayment times and methods
According to the art. 56, paragraph III of the Consumer Code, only after STYLOTTICA has received your return and checked that all the requirements have been met, you will receive an e-mail confirmation of acceptance of the return and STYLOTTICA will proceed with the full refund, or, if it is once there has been a decrease in the value of the returned products, you will receive an e-mail in which you will be notified of the amount deducted as a deduction from the refund and STYLOTTICA will proceed to reimburse the amount due. Whatever the payment method you use (credit / debit card, cash payment on delivery), the refund is active
RETURN FROM ABROAD
- You have 14 days to let us know your intention to return the item and another 14 days to send it.
- You can let us know by e-mail (firstname.lastname@example.org).
- As soon as you arrive and check the item, the refund is immediate.
- The shipping cost for the return is charged to the customer
- In case of refusal of the article, the costs of return of the courier are charged to the customer
- In case of non-EU return the taxes and return costs remain the responsibility of the customer.